Fidelis Okon
Epic physician training, personalized.

1. 01

   Mar 2024 — Present

   Houston, TX & National Health Systems

   Epic Consultant

   Experis · CSI Companies · Ellit Group

   • Deliver Epic physician training, personalization, and go-live support across multiple national health-system implementations.
   • Train and optimize physician adoption of ambient AI documentation — Dragon Medical One, Microsoft Dragon Copilot (DAX), and Abridge — integrated directly into Epic workflows to cut after-hours charting.
   • Lead 1:1 provider personalization: SmartPhrases, SmartLists, preference lists, and specialty note templates tailored to each physician's practice patterns.
   • Provide at-the-elbow and command-center support during Big Bang go-lives for physicians, APPs, and nurses.
   • Partner with Principal Trainers and Clinical Informatics teams to develop curriculum, instructor guides, class agendas, and competency assessments.
   • Optimize client EHR usage through workflow observation, analysis, and targeted retraining aligned with documented business rules.
2. 02

   Jan 2022 — Mar 2024

   Remote

   DevOps Engineer

   Liaison International — AI / SaaS, Higher-Ed Admissions

   • Engineered and maintained cloud infrastructure on Google Cloud Platform for AI-driven admissions and enrollment SaaS serving tens of thousands of academic programs.
   • Containerized and orchestrated microservices with Kubernetes, improving deployment reliability, scalability, and resource efficiency.
   • Built and automated CI/CD pipelines and infrastructure-as-code in Python, reducing release-cycle time and eliminating manual deployment steps.
   • Administered and tuned PostgreSQL databases supporting high-volume application processing — performance, backups, and data integrity.
   • Monitored production systems and led incident response, improving uptime for mission-critical enrollment workflows.
3. 03

   May 2017 — Jan 2022

   Houston, TX & National Healthcare Sites

   Epic Consultant

   Nuance Communications (acquired by Microsoft)

   • Trained physicians and clinical staff on Nuance Dragon Medical One, PowerScribe, and Dragon Ambient eXperience (DAX) embedded in Epic workflows.
   • Delivered 1:1 and classroom training on clinical dictation, voice-driven navigation, and personalized note templates.
   • Provided at-the-elbow and command-center go-live support across national healthcare sites, resolving 1,000+ provider requests in real time.
   • Collaborated with Principal Trainers and Clinical Informatics to develop curriculum, instructor guides, assessments, and presentation enhancements.
   • Optimized provider usage through workflow observation and retraining aligned with operational business rules.

02 — Core Competencies

Fluent across the Epic and ambient AI stack.